Frequently Asked Questions
Our Products
If an item comes assorted, can i pick the variation I want?
Ulltimately, if an item is listed as assorted, it comes in the varieties pictured, and sometimes in additional varieties depending on the supplier. If you want a specific variation, feel free to include it in the notes of your order or email us to clarify. We can not always guarantee your first choice but will try to honor it as best as we can.
I run a small cottage business and would like my items stocked in your store. how do i go about that?
Contact our Stock Department at ahgc@ryangroupantigua.com and we will provide you with a vendor application form.
who do i contact about allergen and other information?
We try our best to list the material makeup of our products. If you have a question about a specific item, feel free to email ahgc@ryangroupantigua.com with a link to the item and your specific question.
do you do gift registries?
Help us help you celebrate your birthday, wedding, or any other milestone in style with a registry! Email us at ahgc@ryangroupantigua.com and we will set up your personalized gift registry page.
Orders
What is the process for click and collect?
Once you place your order, our team will get to compiling your items and getting them ready for pickup. You will be notified both via phone call and/or email when it is available for pickup.
Please remember to arrive with a copy of your order confirmation (digital copy is fine), and a valid photo ID that matches the name of the person who did the order.
If you are sending someone to pickup on your behalf, indicate so when prompted in the order process and ensure that person has their photo IDand a copy of the order confirmation as well.
what is your return policy?
With the exception of perishables and edible items (garden chemicals and edible baking goods such as fondant and icing color), we allow returns on all items bought within 2 business days of the date of return for store credit.
Returned items must be in their original packaging and presented alongside the sales receipt and/or proof of pickup.
How long to I have to pick up my order?
Orders must be picked up within 7 days of being placed otherwise you will be refunded and the items returned to inventory.
do you deliver?
Currently, we do not facilitate delivery but it is coming soon!
Do you ship internationally?
Currently, we can only facilitate click and collect on-island and can facilitate delivery within Antigua and Barbuda on certain items. Regional shipments to nearby islands can be facilitated on a case by case basis, depending on the item in question.
how do i track my order?
You should receive an email at every step of the order process from confirmation and acceptance to readiness for pickup. If you would like to track your purchase outside of that, feel free to do so by signing into your customer account or using your order confrmation number and the email address associated with the order.
Can I cancel my order?
Orders can be cancelled completely within 2 hours of being placed. To do so, email ahgc@ryangroupantigua with your order number from the email address of the account that placed the transaction. Beyond that 2 hour point, you will have 7 days to pick up your item. If you do not do so, your card will be debited and transaction cancelled automatically.
My Account
I got locked out of my account! Help!
If you have forgotten your password or are locked out of your account, email us at ahgc@ryangroupantigua.com, preferably from the email address associated with the account, We may ask a few verification questions such as details about your last few orders to confirm your identity.
How do I access my order history?
You can check your order history via your customer profile by signing into your account.
How do I sign up for hospitality pricing for my hotel, Air BnB, or restaurant?
Sign up for hospitality pricing by filling out our Antigua Home and Garden centre Hospitality Club form located here. Once your form is submitted and due diligence checks performed, you will receive confirmation of your status to receive discounts on wholesale quantities of applicable items.
i am purchasing on behalf of a govenrment office or entity excempt from sales tax. how do i have that reflected on my online purchases?
If you are purchasing on behalf of such an entity, it is important that your account be in the name of that entity using an email address related to the entity. Once that is done, send us an email with the account name and number as well as a copy of the official letter showing that you were bestowed excemption from Antigua and Barbuda Sales Tax.
We may conduct due diligence and call the office of Inland Revenue to confirm and require an updated letter be provided on an annual basis to extend your eligibility for Sales Tax exemption.
Call us at
+1 (268) 562-0268 / +1 (268) 562-0269
WhatsApp us at
+1 (268) 764-4082
Store Hours
Monday – Friday: 8am – 5pm
Saturday: 8am – 4pm
Email Us
ahgc[at]ryangroupantigua.com